Privacy Policy

At Transcend, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data when you interact with us, whether online, in person, or via third parties.

What Data We Collect

We may collect the following personal information:

Name
Email address
Phone number
Payment details
Emergency contact details (where necessary)
Health information (for treatments requiring a consultation form)
Booking history
Any other data you provide via contact forms, emails, or in person

We also use cookies on our website to improve your experience (see our Cookie Policy for details).

How We Collect Data

We collect your data when you:

Book an appointment, class, event, or course (online, in person, or via phone)
Complete a health disclosure form for treatments
Sign up for our newsletter
Contact us via a form, email, or phone
Visit our website (via cookies and analytics)

Why We Collect Data

We use your data to:

Manage bookings, payments, and appointments
Communicate with you regarding your booking or enquiry
Send marketing emails (with your consent)
Personalise your experience with us
Ensure your safety and well-being during treatments or classes

Who We Share Your Data With

We only share your data when necessary to deliver our services:

Square – for processing payments
BookWhen – for event and class bookings
Treatwell – for treatment bookings
Brevo – for email marketing
Google Analytics – for website performance and visitor data analysis

Our therapists and practitioners may also view your health information if it is relevant to the treatment you have booked.

We will never sell your personal data or share it for any reason beyond the purposes outlined above.

How We Store and Protect Your Data

Digital data is stored securely on password-protected systems, accessible only to authorised team members.
Paper forms (e.g., consultation forms) are stored in a locked location on-site.
We take reasonable precautions to ensure your data is secure.

How Long We Keep Your Data

We retain your data for as long as necessary to provide our services and meet legal obligations. If you wish to have your data removed, you can contact us at any time.

Photography at Events and Classes

We may take photographs at classes and events for promotional purposes. If you do not wish to be photographed, please inform a member of staff before the session begins. We respect your privacy and will ensure your preference is honoured.